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Photo of Senator Terry Gerratana.


Terry Gerratana

Healthy Families, Healthy Communities

The Improved 2-1-1 Service is Here to Help

The United Way’s free 2-1-1 service has been in existence for several years now, but recently has announced efforts to greatly improve the number and quality of services offered. Using its partnerships with the State of Connecticut and multiple social service organizations throughout our state, United Way is aiming to make 2-1-1 the full-service ombudsman for anyone in need of assistance. At any hour of any day, dial 2-1-1 to be connected with professionals who can help with housing assistance, crisis intervention, early childhood information, healthcare assistance and more. Most recently, 2-1-1 helped coordinate assistance for victims of the hurricane in Puerto Rico. All 2-1-1 services are also accessible online at


2-1-1 is the ultimate statewide access point for information about health and human services. Last year, there were over 323,000 calls made to the 2-1-1 call center, connecting people in need with the approximately 4,100 health and human service providers offering approximately 40,000 services and 4,000 child care facilities. In addition to those calls, there were over 950,000 visits to the website last year.